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Return policy

There is nothing that pleases us more than a happy customer!

For this reason, we work with one of the best baby product brand in the world, as well as select partners we believe to be unique in the marketplace.
We are confident that the quality of our merchandise will meet, if not exceed, your expectations.

Due to the nature of our products (teethers, pacifiers & feeding items) and for hygiene reasons, products are non returnable.

We offer exchanges and refunds only if the item has a manufacturing defect.

If you have received an incomplete/wrong order or believe your product is defective, please contact us so we can make things right.

Kindly note that the paint used for Sophie la girafe is food graded paint. This is an alimentary painting method and the quantity used is at the minimum level, so it is possible that Sophie’s paint can be diluted when you first clean Sophie and over time. This is natural and it does not affect the quality of Sophie la girafe. Sophie is still in compliance with all European and worldwide standards. And of course, the more Sophie is used, cleaned and love, the more this might happen. If you check our instagram page, you will see that Sophies that are very much used & loved are likely to become lighter and none have the same color.

Our teethers come with a 3 months warranty.  Teethers like pacifiers, wear out eventually. They get chewed and used, they fall and get cleaned and may fade or break at one point. This is why we recommend to parents to always keep an eye on their little ones when playing.

Returns Process

Please send us an email within 48 hours of receiving your product to
Include your order number, description of the issue and pictures. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you.
Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us at the address below:

Hoya Bella Distribution Pvt. Ltd.
Room N°101, H 30/C
1rst Floor Nayaran Villas – behind Collector Shed
Chimbai, Bandra W
Mumbai 400050

Replacements/returns are to be shipped at the expense of the buyer unless agreed differently before shipping the product(s) back.

On receipt of the product, we will refund the full amount (not including shipping charges, duties and taxes if applicable) back to your account in 10 to 15 working days.

You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by calling +91 7303695995 or email us at with your order details as soon as possible as orders are usually shipped the same day.

Sophie is only a WhatsApp message away !

+91 73036 95995