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Return policy

There is nothing that pleases us more than a happy customer!

For this reason, we work with one of the best baby product brand in the world, as well as select partners we believe to be unique in the marketplace.
We are confident that the quality of our merchandise will meet, if not exceed, your expectations.

Due to the nature of our products (teethers, pacifiers & feeding items) and for hygiene reasons, products are non returnable.

We offer exchanges and refunds only if the item has a manufacturing defect.

If you have received an incomplete/wrong order or believe your product is defective, please contact us so we can make things right.

Returns Process

Please send us an email within 48 hours of receiving your product to hello@hoyabella-distribution.com
Include your order number, description of the issue and pictures. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you.
Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us at the address below:

Hoya Bella Distribution Pvt. Ltd.
Room N°101, H 30/C
1rst Floor Nayaran Villas – behind Collector Shed
Chimbai, Bandra W
Mumbai 400050
INDIA

Replacements/returns are to be shipped at the expense of the buyer unless agreed differently before shipping the product(s) back.

Refunds
On receipt of the product, we will refund the full amount (not including shipping charges, duties and taxes if applicable) back to your account in 10 to 15 working days.

Cancellation
You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by calling +91 7303695995 or email us at hello@hoyabella-distribution.com with your order details as soon as possible as orders are usually shipped the same day.

Sophie is only a WhatsApp message away !

+91 73036 95995