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Return policy

There is nothing that pleases us more than a happy customer!

For this reason, we work with one of the best baby product brand in the world, as well as select partners we believe to be unique in the marketplace.
We are confident that the quality of our merchandise will meet, if not exceed, your expectations.

If you are not happy with the quality of your order, have received an incomplete/wrong order or believe your product is defective, please contact us so we can make things right.
In case of a return, you may choose any other item of the same value or more. We offer refunds only if the item has a manufacturing defect.

To be eligible for a replacement/return

  • You must inform us within 48 hours of receipt and return it within 10 days .
  • Your item must be unused and the labels as well as packaging intact .
  • Please note that replacements/returns are not accepted if:

  • The return request is made outside the specified time frame .
  • The product is on sale or part of any promotion .
  • Returns Process

    Please send us an email within 48 hours of receiving your product to hello@hoyabella-distribution.com
    Include your order number, description of the issue and a photo. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you.
    Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us at the address below:

    Hoya Bella Distribution Pvt. Ltd.
    Room N°101, H 30/C
    1rst Floor Nayaran Villas – behind Collector Shed
    Chimbai, Bandra W
    Mumbai 400050
    INDIA

    Replacements/returns are to be shipped at the expense of the buyer.

    Refunds
    On receipt of the product in original condition, we will refund the full amount (not including shipping charges, duties and taxes if applicable) back to your account in 15 to 25 working days.

    Cancellation
    You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by calling +91 7303595995 or email us at hello@hoyabella-distribution.com with your order details as soon as possible as orders are usually shipped immediately.

    Sophie is only a WhatsApp message away !

    +91 73036 95995